Worcester
is your home, it's ours too.
Through our commitment to Responsible Growth, our Worcester team delivers our capabilities to help the individuals we serve achieve their financial goals, connect companies to capital that will generate economic growth and support community partners that will help it thrive.
Local connections in action
-
170Local
employees -
11KLocal employee
volunteer hours
(since 2020) -
$2.5MPhilanthropic
giving
(since 2020) -
13Locations
supporting clients -
$62.6MLoans to small
businesses*(Credit extended to businesses that generally have annual revenues of less than $5 million) -
$856MLoans to
commercial
businesses**(Credit extended to businesses that generally have annual revenues of $5 million to $2 billion)
Investing in arts and culture
We believe that investments in arts and culture help to build communities and have a positive impact on the lives of our clients and teammates.
- We support nonprofit arts and cultural institutions around the world, including Ecotariuam, Fitchburn Art Museum, Hanover Theatre, and Mechanics Hall here in Worcester.
- Through Museums on Us®, we offer our cardholders free general admission to 2 local museums during the first full weekend of every month.
Supporting local businesses
Helping businesses grow is at the core of what we do. We’re proud to provide industry-leading advice, connections and tools.
- Serving 3.4M businesses from start-up to $50M in the U.S., business owners have access to our leading products, scale and expertise.
- We consistently rank as the No. 1 small business lender according to the FDIC.
- In 2024, we were recognized as the Best Bank in the U.S. for Small and Midsize Enterprises by Global Finance.
Working with our clients to support and finance their sustainability goals
We’re engaging clients as they map out strategies to transition toward a more secure and sustainable, low-carbon future.
- Since 2021, we have mobilized and deployed more than $741B in sustainable finance, of which more than $404B aligns to the transition to a sustainable, clean-energy economy.
- We procure all of our electricity from renewable sources, and more than 250 of our financial centers and more than 30% of our global real estate portfolio are Leaders in Energy and Environment (LEED) or comparable, certified.
Delivering industry-leading capabilities through technology
Innovation is at the heart of all we do. We provide digital capabilities that improve our clients’ financial lives.
- We’re harnessing digital demand with over 58M verified online and mobile users, and a record 14.3B logins in 2024.
- Erica®, our artificial intelligence (AI)-based virtual financial assistant, has recorded over 2.5B interactions since the tool’s introduction.
- We continue expanding our digital capabilities, serving over 166K digitally active local clients.
Awards
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One of theWorld's Most Admired
Companies (2025)by
Fortune -
Financial Health Support -
Banking & Payments (2024)Certified by
J.D. Power -
Top 10 most
JUST companies (2025)by
JUST Capital