Local Impact Fact Sheet For New Mexico

Paul Mondragón

President, Bank of America New Mexico

Bank of America’s innovative digital capabilities and range of solutions paired with our teammates’ deep knowledge are the reasons clients turn to us. By partnering with community organizations and being a Great Place to Work, we’re helping to strengthen our local economy, so that New Mexico can continue to thrive.

530

Local
employees
26.1K

Local employee
volunteer hours
(since 2020)
$6.4M

Philanthropic
giving
(since 2020)
16

Locations
supporting clients
$54.1M

Loans to small
businesses*(Credit extended to businesses that generally have annual revenues of less than $5 million)
$178M

Loans to
commercial
businesses**(Credit extended to businesses that generally have annual revenues of $5 million to $2 billion)

Key partnerships

Supporting local businesses

Helping businesses grow is at the core of what we do. We’re proud to provide industry-leading advice, connections and tools.

Serving 3.4M businesses from start-up to $50M in the U.S., business owners have access to our leading products, scale and expertise.
We consistently rank as the No. 1 small business lender according to the FDIC.
In 2024, we were recognized as the Best Bank in the U.S. for Small and Midsize Enterprises by Global Finance.

Being a Great Place to Work

We strive to be a Great Place to Work for our employees by providing access to a broad range of opportunities to achieve their professional goals and by maintaining a culture of caring for them and their families.

Our local teammates have access to free, confidential counseling through our Employee Assistance Program and support in the moments that matter most through our industry-leading Life Event Services Team.
We recognize teammates celebrating certain career milestones with paid time away through our sabbatical program.

Providing access to livable-wage jobs

We're committed to building a strong workforce to help individuals improve their financial lives and ensure a thriving economy.

We invest in partners like Central New Mexico Community College, University of New Mexico in support of workforce development and job creation.
Our 1,300+ trained Community Education Ambassadors deliver free professional skills workshops across the U.S., and our on-demand content provides career readiness skills to the communities we serve.

Delivering industry-leading capabilities through technology

Innovation is at the heart of all we do. We provide digital capabilities that improve our clients’ financial lives.

We’re harnessing digital demand with over 58M verified online and mobile users, and a record 14.3B logins in 2024.
Erica^®, our artificial intelligence (AI)-based virtual financial assistant, has recorded over 2.5B interactions since the tool’s introduction.
We continue expanding our digital capabilities, serving over 136K digitally active local clients.

Awards

America's Best Customer Service
in Financial Services (2026)

by
USA Today
One of the

World's Most Admired
Companies (2025)

by
Fortune
Top 10 most
JUST companies (2025)

by
JUST Capital