Cleveland
is your home, it's ours too.
Through our commitment to Responsible Growth, our Cleveland team delivers our capabilities to help the individuals we serve achieve their financial goals, connect companies to capital that will generate economic growth and support community partners that will help it thrive.
Local connections in action
-
470Local
employees -
39.8KLocal employee
volunteer hours
(since 2020) -
$9.3MPhilanthropic
giving
(since 2020) -
24Locations
supporting clients -
$92.6MLoans to small
businesses*(Credit extended to businesses that generally have annual revenues of less than $5 million) -
$2.6BLoans to
commercial
businesses**(Credit extended to businesses that generally have annual revenues of $5 million to $2 billion)
Key Partnerships
Investing in arts and culture
We believe that investments in arts and culture help to build communities and have a positive impact on the lives of our clients and teammates.
- We support nonprofit arts and cultural institutions around the world here in Cleveland.
- Through Museums on Us®, we offer our cardholders free general admission to local museums during the first full weekend of every month.
Working with our clients to support and finance their sustainability goals
We’re engaging clients as they map out strategies to transition toward a more secure and sustainable, low-carbon future.
- Since 2021, we have mobilized and deployed more than $741B in sustainable finance, of which more than $404B aligns to the transition to a sustainable, clean-energy economy.
- We procure all of our electricity from renewable sources, and more than 250 of our financial centers and more than 30% of our global real estate portfolio are Leaders in Energy and Environment (LEED) or comparable, certified.
Investing in our signature philanthropic programs
Empowering community leadership drives economic mobility. Our signature philanthropic programs help individuals achieve their goals.
- Through Neighborhood Builders®, we’ve helped over 4,000 nonprofit leaders strengthen their leadership skills and have invested over $346M in grants to nonprofits across the U.S., since 2004.
- Our Better Money Habits Champions deliver financial health resources and education to our community.
Delivering industry-leading capabilities through technology
Innovation is at the heart of all we do. We provide digital capabilities that improve our clients’ financial lives.
- We’re harnessing digital demand with over 58M verified online and mobile users, and a record 14.3B logins in 2024.
- Erica®, our artificial intelligence (AI)-based virtual financial assistant, has recorded over 2.5B interactions since the tool’s introduction.
- We continue expanding our digital capabilities, serving over 149K digitally active local clients.
Awards
-
One of theWorld's Most Admired
Companies (2025)by
Fortune -
Financial Health Support -
Banking & Payments (2024)Certified by
J.D. Power -
Top 10 most
JUST companies (2025)by
JUST Capital